Wholesale Beads Supplier

We do not offer returns for Customers who are based outside US due to shipping/Import/Export constrains.

For US based customers please continue reading. We will happily exchange or refund undamaged items in accordance with the restriction outlined in this section. All returns are subject to 20% restocking fee. You must request a Return Merchandise Authorization (RMA) number before shipping the package, within a period of 14 days of receipt of original purchase. The RMA number must be clearly written on the outside of the package or it will not be accepted. RMA number can be obtained by filling out the RMA form located on this page below. The items being returned must be shipped back and fully insured through UPS or U.S. Post Office, registered at the your expense. It is better to insure the package. All merchandise will be inspected and must be free from damage, alterations, or wear. We will not be responsible for lost or packages damaged by the shipping company. You will receive a refund of the items excluding the original shipping expenses and excluding a restocking fee. Refund will be electronically credited to Card Holder's account within 7 business days of return receipt if credit card was used as the method of payment, otherwise a business check will be issued to business' name. Exchanges will be processed similar to returns; any balance owed will be refunded within 7 business days. Items that are special order or that have been altered may not be returned or exchanged.

Please fill this form for your RMA Number.